Communication is critical to the success of any organization. Lacking knowledge of what is going on, and why, contributes to poor employee satisfaction, low morale and affects productivity.
Recent efforts have been made through Face-to-Face training and other initiatives to improve communication. However, there is an on-going need to improve our ability to clearly communicate between employees, within work units, within the department and with our external customers. Knowing how, when, and in what format to share information will be critical. In the age of information, communication can make or break the view others have of the department. We have a duty to clearly, consistently, and accurately provide access to information, assuring that we are maintaining transparency and fostering trust in the Iowa DOT.