Motor Vehicle

Attention icon Mason City driver’s license service center closed April 25 to May 2 for building repairs

The Mason City driver’s license service center will be closed Thursday, April 25 through May 2 to make building improvements.The self-service kiosk at our Mason City location will also be unavailable during the building repairs.

There will be no Iowa DOT driver’s license services available in Mason City on Thursday, April 25, but will be offering services temporarily at the Iowa DOT’s District 2 Office, located at 428 43rd Street SW in Mason City beginning on Friday April 26, from 8:30 a.m. to 5 p.m. We will have regular service center hours at the temporary location on Saturday, Tuesday, and Wednesday.

In the temporary location, our team will offer the following services: Driver’s license and identification issuance and renewals, drive tests, and records transactions. We apologize that we will not be able to offer knowledge testing or CDL skills/road tests during this time.

Find other driver's license service centers.

Kiosks

What can I do at a self-service kiosk location?

  • Renew your Iowa driver’s license or identification (ID) card.
  • Get a replacement driver’s license or ID card if:
    • Your previous card was lost, stolen, or destroyed.
    • You need to change your address.
    • You want to remove the “under 18” or “under 21” marking.

How does a self-service kiosk work?

Kiosk checkmark Scan your license or ID or enter your information using the touch-screen.

checkmark Take your photo. Facial recognition software is used to match your photo with your previous photos on file with the Iowa DOT.

checkmark Answer the questions, confirm your address, and select your preferences.

checkmark You must pay with a credit or debit card. (Kiosks accept Discover, MasterCard, and Visa.)

checkmark The kiosk will print a proof of your transaction. Your permanent license or ID will arrive in the mail within 21 days.

Who can use a kiosk? (Eligibility Requirements)

To use a DOT kiosk you must:

  • Have a valid Iowa license or ID (not a commercial driver’s license).
  • Be at least 18 years old, but younger than 70.
  • Be an Iowa resident and a United States citizen (as shown by the Iowa DOT's existing records).
  • Not need to make changes to your name, date of birth, sex, class type, endorsements, or restrictions
  • Not have a current license marked “Valid Without Photo.

Additional requirements for driver’s license renewals:

  • Do not have pending requests for re-examination on file.
  • Do not have restrictions G, J, T, Q, or R listed on the back of your current license.
  • Are not required to submit a medical or vision report at the time of renewal.

If you want to add a REAL ID or veteran's designation at the time of renewal, you will need to appear in person. However, if your license already has a REAL ID or veteran's designation, you may renew it at a kiosk and keep that designation.


Questions?

Contact the Iowa DOT’s Driver & Identification Services by emailing Driver.Services@iowadot.us or calling 515-244-8725.