An important early step in the change process is understanding who we are and what we do by measuring performance. Improvement requires using performance measures to make needed changes. While measurement of performance gives us a base to work from, the Iowa DOT must work toward a standard practice of managing performance â€“ using information every day to improve the goods and services we provide to our customers.
Performance management â€“ the use of performance information to improve â€“ has been identified as the critical first step to moving the department forward. This will involve working to understand what we are responsible for, why it is important, and how measures can be used to manage critical processes. Developing a measurement culture will help all levels of the department understand the progress and success of their work.
The Performance Management Implementation team is made up of Kate Murphy, Annette Dunn, Jon Makovec, Garrett Pedersen, Alex Jansen, Corey Lorenz, John Hart, and Mark Lowe. The team is beginning to meet to layout the priorities and plan for performance management improvement across the Iowa DOT.
, team leader
Milestones, meeting notes, and team contacts.