Business Plan

DOT leadership has set five Objectives for calendar 2023, and every year hereafter new or refined 1-Year Objectives will be set.

1. Implement Transportation 4.0


2. Implement advanced customer service across the agency


3. Improve recruitment, hiring, onboarding, and retention processes at the agency


4. Develop new approaches to resource management and prioritization


5. Support innovation in our culture

Learn more about the 2023 objectives (DOT employees only)

DOT leadership has set six objectives for calendar 2022, and every year hereafter new or refined 1-Year Objectives will be set.

1. Deploy Proactive Traffic Management
2. Improve Work Zone Safety
3. Improve the Project Delivery Cycle
4. All Employees Trained in Customer Service Principles
5. Remodel the External DOT Website
6. Create a more Diverse/Equitable/Inclusive Culture

Find out more about the 2022 objectives (DOT employees only)

DOT leadership has set five Objectives for calendar 2021, and every year hereafter new or refined 1-Year Objectives will be set.

1. Reduce Fatalities to Under 300
2. Update Organizational Structure & HR Business Practices to Align with Organizational Strategies
3. Implement New Customer Feedback Programs
4. Reimagine How We Invest in Technology
5. Implement Business Measures that Move Us Forward