The Highway Helper program provides incident response and free assistance to stranded motorists on the roadways in the Des Moines, Council Bluffs, and Cedar Rapids/Iowa City metros. The focus of the Highway Helper program is to provide travelers and emergency responders with a safe and efficient transportation system. The Highway Helper services can quickly address the needs of stranded motorists by providing; jump starts, tire changes, 2 gallons of fuel, transportation to a safe location, and traffic control. In addition, each truck is equipped to provide traffic control and quick clearance for emergency responders.
The Highway Helper trucks patrol the freeway and interstate systems and are dispatched to other Iowa DOT roadways in Des Moines, Council Bluffs, and Cedar Rapids/Iowa City metro areas from 6 a.m. to 7 p.m., Monday through Friday, including some holidays and special events. In addition to patrolling the area, the Iowa DOT Traffic Management Center uses traffic cameras to monitor roadways, and dispatches Highway Helper trucks to needed locations.
The public can request Highway Helper by calling 911 and requesting assistance.