Paid rideshare refers to for-hire passenger transportation provided by rideshare companies. A rideshare company is a corporation, partnership, sole proprietorship, or other entity that operates in this state and uses a digital network (an on-line enabled app, internet site, or system offered by a rideshare company) to connect riders to drivers who use their personal vehicles to provide prearranged rides for a fare. Iowa law calls rideshare companies “transportation network companies."

Information for Rideshare Companies & Drivers

List items for Paid Rideshare Information for Companies & Drivers

Information for Riders

Are there limits or controls on the fares a rideshare company can charge me?

No. Iowa law does not place any limits or controls on the fares a rideshare company or its drivers may charge you. However, Iowa law requires the rideshare company to give you an electronic receipt that contains the origin and destination of the trip, the total time and distance of the trip, and an itemized account of the total fare you paid. The electronic receipt must be delivered within a reasonable time after the ride has been completed.

How do I know if a driver or vehicle is really affiliated with and approved by a rideshare company?

Before you enter a personal vehicle driven by a rideshare company driver, the rideshare company must disclose to you a picture that prominently displays the face of the driver and the make, model, and license plate number of the personal vehicle used by the driver.

Am I entitled to protection of my personal information?

Yes. A rideshare company may not disclose your personal information to a third party unless you consent to the disclosure, the disclosure is required by law, the disclosure is required to protect or defend the terms of use of the company's services, or the disclosure is required to investigate a violation of the terms of use. “Personal information” includes but is not limited to your name, home address, telephone number, and payment information. However, the rideshare company may disclose your name and telephone number to your driver to help the driver identify and locate you.

Am I entitled to protection against discrimination and to equal access while using paid rideshare services?

Yes. Rideshare companies operating in Iowa must adopt and enforce nondiscrimination and accessibility policies. “Nondiscrimination policy” means a policy that prohibits discrimination against riders on the basis of race, age, disability, religion, color, sex, or national origin. “Accessibility policy” means a policy that prohibits discrimination against and assures equal opportunity and access to riders who are persons with disabilities under the Americans with Disabilities Act of 1990.

Where can I report complaints about rideshare companies?

If you have a complaint about a rideshare company operating within Iowa that is within the regulation and jurisdiction of the Iowa DOT, complete the Rideshare (Transportation Network Company) Notice of Complaint form and submit it to the Office of Vehicle & Motor Carrier Services. The form may be submitted to the Central Programs Bureau.